Terms and Conditions

Home...Terms and Conditions

Terms and Conditions

PLEASE READ PARKING & PAYMENT TERMS 

This car park is private property and is managed by City Car Parks Ltd on behalf of the owners. Vehicles left at owners’ risk.

Company Registration No 11185788. Car park monitored by ANPR systems.

  • This car park is private property. By parking here, you agree to the terms of this contract between you and City Car Parks Ltd (Company No: 11185788).
  • The contract is made up of the parking and payment terms and the data protection terms. The parking and payment terms explain what you must do to park here without incurring a Parking Charge. The data protection terms explain how we use personal data about you and your vehicle to deliver our parking services to you.
  • If you do not accept both sets of terms, we are unable to offer you our parking facilities, and require you to remove your vehicle from the car park immediately or, where Automated Number Plate Recognition cameras (ANPR) are in use.
  • If you fail to comply with these terms, you accept liability to pay the Parking Charge within 28 days. Failure to pay the charge may incur further costs which you agree to pay on an indemnity basis. More detail is available on our website or using the contact details at the foot of this sign.
  • This contract and the tariffs specified on the accompanying signage at this car park shall form the entire agreement between the parties. Any proposal to waive part of this contract shall not be valid unless it is confirmed in writing by City Car Parks Ltd.

Parking & Payment Terms

These terms explain what you must do to park here without incurring a Parking Charge.

  • Where you are in possession of a valid permit, you agree to park in accordance with the terms set out in the permit. All permits must be registered or clearly displayed during your parking period (please see signage for additional details).
  • If you do not have a valid permit and payment is required for parking, you agree to make payment in accordance with the tariffs set out on the signage throughout the car park.
  • Where your vehicle registration is necessary for making payment for parking, you agree to enter your full and correct vehicle registration into the payment upon entry or before removing your vehicle from the car park (as specified on the tariff signage).
  • We use ANPR cameras. The parking time is calculated by the ANPR cameras from the point of entry to the point of exit. Where ANPR is not in use, our parking attendants will record entry and exit times. You agree to park fully within the confines of a marked parking bay.
  • We are not responsible for the car park surface, damage or loss to or from motor vehicles or general site safety.

Payment and Fees

All parking fees must be paid as indicated on signage within the parking facility. Failure to make the appropriate payment may result in the issuance of a Parking Charge. Payments are non-refundable.

Appeal Process

If you believe that a Parking Charge has been issued incorrectly, you have the right to appeal. Appeals must be submitted in writing within 28 days of the notice date. Please include all relevant evidence to support your case. Appeals can be submitted online at [website link] or sent via post to the address listed in the Contact Information section.

Liability Disclaimer

City Car Parks Ltd is not responsible for any loss, damage, or theft of vehicles or belongings left within the parking facility. Parking is at the owner’s risk.

Data Protection

City Car Parks Ltd complies with applicable data protection laws. For any inquiries, contact: [email protected].

City Car Parks Ltd, PO Box 471, Plymouth, PL2 9EN
Tel: 01752 551111
Email: [email protected]
Website: www.cityparks.co.uk

City Car Parks Ltd uses your personal data (i.e., information about you and your vehicle) in order to provide you with parking services under this contract and to protect legitimate interests. In order to do so, we need to process your personal data as follows:

  • We gather information about you and your vehicle’s activity on this site using ANPR cameras or through our parking attendants.
  • We may need to request the name and address of the registered keepers of the vehicle from the DVLA in order to secure payment under a Parking Charge.
  • Where necessary to collect the sums due under a Parking Charge, we may share data about you and/or your vehicle with the police or other security organisations.
  • Data Processors acting on our behalf may store data on servers located outside the European Economic Area, in accordance with the safeguards of data protection law.

You have the right to request the following with regard to our use of your personal data:

  • Inform you how and why it is processed.
  • Give you access.
  • Rectify incorrect information.
  • Delete your information.
  • Transfer it to third parties.
  • Restrict our use or object to our processing.

Under data protection law, we must verify your identity before providing information and provide you with an explanation if we do not agree with your request. You can complain to our data protection officer or the Information Commissioner’s Office (ICO) at www.ICO.org.uk.

Our full privacy policy can be accessed online at www.cityparks.co.uk or by phone at 01752 551111. You can also contact our data protection officer by email at [email protected].

Enforcement Policy

Parking Charge are issued for violations outlined in the Terms and Conditions.

Changes to Terms and Conditions

City Car Parks Ltd reserves the right to amend these Terms and Conditions at any time. Any changes will be posted on our website and within parking facilities.

Contact Information

City Car Parks Ltd
PO Box 471, Plymouth, PL2 9EN
Phone: 01752 551111
Email: [email protected]
Website: www.cityparks.co.uk