Effective Date: January 2025
Last Updated: January 2025
Welcome to City Car Parks. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.
1. Who We Are
City Car Parks operates [Car Park Name] at [Car Park Location]. We provide ANPR-monitored parking services, pay-and-display parking, and Parking Charge management.
For any privacy-related questions, you can contact us at:
📧 Email: [email protected]
📍 Address: City Car Parks Ltd, PO Box 471,
Plymouth PL2 9EN.
2. What Information We Collect
We collect the following types of data when you use our services:
A. Information You Provide Directly
Name, email, and phone number (when you contact us or submit an appeal)
Vehicle registration number (for ANPR enforcement and appeals)
Parking Charge reference number (for payment or disputes)
Payment details (if you pay for parking or fines via Unity5)
B. Information We Collect Automatically
ANPR (Automatic Number Plate Recognition) data – License plate images & timestamps
Cookies & website analytics – To improve our site performance
3. How We Use Your Information
We use your data for the following purposes:
✔ To manage parking enforcement & Parking Charge appeals
✔ To process payments for Parking Charge & parking fees (via Unity5)
✔ To comply with legal obligations related to private parking enforcement
✔ To improve website performance through analytics
✔ To send important service updates
We DO NOT sell or share your personal data for marketing purposes.
4. How We Share Your Information
We may share your data with third-party service providers for processing payments and managing parking enforcement. This includes:
- ZatPark & Unity5 (for Parking Charge processing and payments)
- Payment processors (for secure transactions)
- Legal authorities (if required by law or enforcement agencies)
5. How Long We Store Your Data
We store data for the following periods:
- ANPR images & vehicle details: [e.g., 30 days unless required for an appeal]
- Parking Charge records & payment details: [6 years for financial/legal compliance]
- General inquiries & emails: [12 months from the last contact]
After these periods, data is securely deleted.
6. Your Rights Under UK GDPR
You have the right to:
✅ Access your data – Request a copy of your personal data
✅ Correct your data – Update inaccurate details
✅ Request data deletion – Ask us to erase your data when legally possible
✅ Object to processing – Restrict certain uses of your data
To make a request, email us at [email protected].
7. Use of Cookies & Tracking
We use cookies to:
🍪 Improve site functionality & user experience
📊 Collect website analytics (Google Analytics)
You can disable cookies via your browser settings.
8. Third-Party Links
Our website may contain links to third-party sites (e.g., payment portals, appeals forms). We are not responsible for their privacy policies.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page.
Last updated: January 2025
10. Contact Us
For any privacy concerns, contact us at:
📧 [email protected]
City Car Parks Ltd, PO Box 471,
Plymouth PL2 9EN.